Contact

We're here to help

Have a question about a cue, chalk, tip, glove, shaft care item, or an existing order? Contact CueLab Billiards and we'll help you choose the right billiards gear.

Email: info@thecuelab.com

We ship from California. Most orders are processed within 1-3 business days after payment is confirmed, and typical U.S. delivery is usually 2-7 business days after the package has shipped.

Customer service messages are usually answered within 1-2 business days, Monday through Friday. If you're contacting us about an order, please include your order number so we can help faster.

For returns, exchanges, shipping details, or policy questions, please review our store policies or contact us before sending any item back.